Refund and Exchange Policy

Effective Date: 15 March 2025

At JollusionxAmusant, we are committed to providing high-quality products and services. We understand that sometimes you may need to return or exchange items. Please read our Refund and Exchange Policy below to ensure that you have all the information you need regarding our process.

1. General Terms

  • This policy applies to all purchases made at JollusionxAmusant, whether in-store or online.

  • All items must be returned with proof of purchase (e.g., receipt, order confirmation).

  • The returned item must be in its original condition, unused, and with all original packaging and tags intact, unless the product is defective.

  • This policy does not apply to digital products. Digital products are not refundable or exchangeable once sold.

2. Refund Policy

Refund for Defective or Damaged Goods

  • If the product is defective or damaged, we offer a full refund, repair, or replacement within 7 days from the date of received.

  • A product is considered defective if it does not function as described, is faulty, or has material defects upon arrival.

  • To request a refund for defective or damaged goods, please contact our customer service team at joreen.lau@gmail.com with a description of the issue and a photo (if applicable).

Refund for Non-Defective Goods

  • For non-defective items, we do not offer refunds, except at the discretion of management.

  • In certain cases, we may offer a store credit or exchange for non-defective goods, provided the item is unused, in its original condition, and returned within 7 days from the date received.

  • Sale and promotional items are final and are not eligible for refund, unless defective.

3. Exchange Policy

Exchange for Defective Goods

  • If the item is defective, we will offer an exchange for the same product or a similar item of equal value.

  • You must contact us within 7 days from the date received to initiate the exchange.

Exchange for Non-Defective Goods

  • For non-defective items, exchanges are allowed within 7 days of purchase, as long as the item is unused and in original packaging. An exchange is subject to availability of stock.

  • If the requested item is out of stock, we may offer a store credit or refund based on your preference.

4. Exclusions

The following items are not eligible for a refund or exchange, unless defective:

  • Customized or personalized products (e.g., engraved items, custom-made goods)

  • Digital content (e.g., downloadable software, games, or media)

  • Gift cards or vouchers

5. How to Request a Refund or Exchange

To initiate a refund or exchange, please follow these steps:

  1. Contact our customer service team at joreen.lau@gmail.com with the following details:

    • Your order number or proof of purchase

    • A description of the issue with the product (for defective items)

    • Photos of the product (if applicable)

  2. Once your request is reviewed, our customer service team will guide you through the process and provide instructions on how to return the product.

  3. Refunds will be processed using the original payment method or as store credit, depending on the situation.

6. Online Purchases

For online orders, the return or exchange process will be similar to in-store purchases, with the following considerations:

  • Please contact us within 7 days from receiving your order.

  • We may require you to return the item to our store or ship it back to us (at your own cost), depending on the issue.

7. Warranties

  • We provide warranty for your electronics up to 7 days from the date of received.

  • Item must be returned to us before we issue the new item.

8. Consumer Protection Rights

In accordance with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore, you are entitled to a remedy (refund, repair, or replacement) if the product is found to be defective or not as described. Please do not hesitate to contact us if you believe your rights under the CPFTA have been violated.

9. Contact Us

If you have any questions or concerns about this policy, or need assistance with a refund or exchange, please contact us:

  • Email: joreen.lau@gmail.com

  • Telegram: Jollusion

  • Website: www.jollusionxamusant.com

Thank you for shopping with us at JollusionxAmusant.

Personal Data Protection Policy (PDPA Policy)

Effective Date: 15 March 2025

At JollusionxAmusant, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Personal Data Protection Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the PDPA.

By engaging with our services, purchasing products, or interacting with us in any way, you agree to the terms outlined in this policy.

1. Definition of Personal Data

For the purposes of this policy, "Personal Data" refers to any data, whether true or not, that can identify an individual, such as your name, contact details, email address, and any other data that we may collect in the course of doing business with you.

2. Collection of Personal Data

We collect personal data in various ways, including:

  • When you visit our website or interact with us online.

  • When you make a purchase or inquire about our products or services.

  • When you contact us for customer service, feedback, or support.

  • When you subscribe to our newsletters or marketing communications.

  • When you participate in surveys, promotions, or events.

3. Purposes of Collecting Personal Data

We collect and process your personal data for the following purposes:

  • Providing Products and Services: To process your orders, provide customer support, and deliver products or services.

  • Communication: To send you updates, promotional offers, and news related to our products and services (unless you opt-out).

  • Improvement of Services: To improve our products, services, and website functionality based on feedback and usage.

  • Legal Compliance: To comply with legal obligations, such as record-keeping and responding to legal inquiries or disputes.

  • Marketing and Promotions: With your consent, we may send you marketing and promotional materials, including newsletters, special offers, and events.

4. Consent for Collection and Use of Personal Data

By providing us with your personal data, you consent to the collection, use, and disclosure of your data in accordance with this policy. In cases where we require additional consent (e.g., for marketing purposes), we will request it explicitly. You may withdraw your consent at any time by contacting us using the details provided below.

5. Disclosure of Personal Data

We will not disclose your personal data to third parties, except in the following circumstances:

  • Service Providers: We may share your data with third-party service providers who perform functions on our behalf, such as payment processing, website hosting, or customer support. These service providers are required to protect your personal data and only use it in connection with the services we have contracted them to provide.

  • Legal Requirements: We may disclose your data if required by law, such as for regulatory compliance, legal obligations, or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

6. Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. This includes:

  • Using secure servers and encryption protocols for online transactions.

  • Restricting access to personal data to authorized personnel only.

  • Implementing regular security audits and updates to our systems.

However, please note that no data transmission over the internet is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

7. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your personal data is no longer needed, we will take reasonable steps to delete or anonymize it.

8. Access and Correction of Personal Data

You have the right to request access to the personal data we hold about you and to request corrections if the data is inaccurate or incomplete. To make such a request, please contact us using the contact details provided below.

  • Access: You may request to view or obtain a copy of the personal data we have on file.

  • Correction: If you believe any of the data we hold is incorrect, you may request that we correct or update it.

We will respond to your request within a reasonable period and inform you if we are unable to fulfill your request.

9. Withdrawal of Consent

You may withdraw your consent to the collection, use, and disclosure of your personal data at any time, subject to legal or contractual restrictions. If you wish to withdraw your consent or opt-out of receiving marketing communications, please contact us using the details provided below.

Please note that withdrawing consent may affect our ability to provide you with certain services or products.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and to collect usage data. Cookies are small text files that are stored on your device when you visit a website. These cookies may help us:

  • Improve website functionality.

  • Analyze website traffic and user behavior.

  • Provide personalized content and advertisements.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

11. Third-Party Links

Our website or services may contain links to third-party websites, which are not covered by this Privacy Policy. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party websites before providing any personal data.

12. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will take steps to delete such information. If you are a parent or guardian and believe we may have collected data from your child, please contact us immediately.

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date of the policy will be revised accordingly. Please review the policy periodically to stay informed about how we protect your personal data.

14. Contact Information

If you have any questions or concerns about our Personal Data Protection Policy or if you wish to exercise any of your rights under the PDPA, please contact us at:

  • Email: joreen.lau@gmail.com

  • Telegram: Jollusion

By engaging with our services, purchasing products, or interacting with us, you acknowledge that you have read and understood this Privacy Policy.